Privacy Policy | Ashford & Webb

Our Commitment to Your Privacy

At Ashford & Webb, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We are committed to transparency about our data practices and ensuring you have control over your personal information. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you contact us or use our services, you may provide:

Name and contact details (email address, phone number)
Organisation name and business information
Information you include in messages or enquiries
Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect:

Browser type and version
Operating system and device information
IP address and general location data
Pages visited and time spent on our website
Referring website and search terms used

Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your experience and analyse website traffic. For detailed information about our cookie usage, please see our Cookie Policy.

Legal Basis for Processing

We process your personal data based on:

Your consent when you submit forms or accept cookies
Legitimate business interests in operating our website and services
Contractual necessity when providing services you've requested
Legal obligations we must comply with

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested information
To deliver and improve our AI integration services
To communicate with you about our services and updates
To analyse website usage and improve user experience
To ensure website security and prevent fraud
To comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data as described in this policy or with your explicit consent.

How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers: We work with trusted third-party providers who help us operate our website and deliver services (such as hosting, analytics, and email services). These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights and safety.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We ensure that any third parties we work with maintain appropriate security measures and comply with data protection laws.

How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure with encryption
Regular security assessments and updates
Access controls limiting who can view your information
Staff training on data protection and security practices
Regular backups to prevent data loss

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our security measures.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

Contact form submissions: Retained for up to 2 years or until you request deletion
Website analytics data: Typically retained for 26 months
Cookie consent records: Retained for up to 2 years
Service-related communications: Retained for the duration of our relationship plus 6 years for legal purposes

When we no longer need your personal information, we will securely delete or anonymise it.

Your Privacy Rights

Under UK data protection laws, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal information we hold about you
Right to Rectification: You can ask us to correct inaccurate or incomplete information
Right to Erasure: You can request deletion of your personal data in certain circumstances
Right to Restrict Processing: You can ask us to limit how we use your information
Right to Data Portability: You can request your data in a structured, commonly used format
Right to Object: You can object to certain types of processing, including direct marketing
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided on this page. We will respond to your request within one month.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by Ashford & Webb through our website and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

Ashford & Webb

52 King Street

Manchester M2 4LY

United Kingdom

Email: info@domain.com

Phone: +44 161 832 7465

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe we have not handled your personal information appropriately.